Refund policy

We want you to love what you ordered. If something isn't right, reach out — we'll do our best to make it right. Here's how the process works.

Start With an RMA

All returns need an RMA (Return Merchandise Authorization) number — it's how we make sure your return gets processed quickly instead of sitting on a dock. Just contact us first and we'll set you up with the RMA number and return address. Returns that arrive without one have to be refused.

Standard Returns

  • Window: 30 days from delivery
  • Condition: Unused, uninstalled, in original packaging
  • Restocking fee: 15%
  • Return shipping: Paid by buyer

Ordered the Wrong Part?

It happens — fitment is tricky. Wrong-fitment returns follow the standard policy above (15% restocking, buyer pays return shipping). Every product page has fitment info, so a quick year/make/model check before ordering saves everyone the hassle.

Large & Heavy Items

Bumpers, side steps, tonneau covers and the like are returnable under the standard policy, but return shipping on big items runs $50–$150+. Double-check fitment before ordering — we'd rather you get it right the first time than pay freight twice.

Non-Returnable Items

  • Wheels & tires (mounted): Must be unmounted, unused, in original packaging to be returnable
  • Electrical components: Not returnable once installed
  • Chemicals, fluids & aerosols: Not returnable once opened
  • Custom/special order items: Not returnable
  • Clearance and Open Box items: Final sale

Arrived Damaged or Defective?

Contact us right away — this one's on us, not you. There's no restocking fee and no return shipping cost for defective or shipping-damaged items; we'll arrange a full refund or replacement. If the damage happened in transit, snap photos of the box and item and hang onto the packaging — details in our Shipping Policy — and we'll handle the carrier claim so you don't have to.

Refunds

Once your return arrives and checks out, we'll email you and issue the refund to your original payment method, typically within 5–10 business days.

Questions about anything here? Email sales@dirtmasters.com — a real person will get back to you.