Return Policy
Return Policy
We want you to love what you ordered. If something isn't right, reach out — we'll do our best to make it right. Here's how the process works.
Start With an RMA
All returns need an RMA (Return Merchandise Authorization) number — it's how we make sure your return gets processed quickly instead of sitting on a dock. The fastest way to get one is right from your account: log in, open your order, and click Request return. We'll review your request and send your RMA number and return address once it's approved.
Prefer to handle it by email? Reach us at sales@dirtmasters.com and we'll set you up the same way. Either way, returns that arrive without an RMA number have to be refused.
Standard Returns
- Window: 30 days from delivery
- Condition: Unused, uninstalled, in original packaging
- Restocking fee: 15%
- Return shipping: Paid by buyer
Ordered the Wrong Part?
It happens — fitment is tricky. Wrong-fitment returns follow the standard policy above (15% restocking, buyer pays return shipping). Every product page has fitment info, so a quick year/make/model check before ordering saves everyone the hassle.
Large & Heavy Items
Bumpers, side steps, tonneau covers and the like are returnable under the standard policy, but return shipping on big items runs $50–$150+. Double-check fitment before ordering — we'd rather you get it right the first time than pay freight twice.
Non-Returnable Items
- Wheels & tires (mounted): Must be unmounted, unused, in original packaging to be returnable
- Electrical components: Not returnable once installed
- Chemicals, fluids & aerosols: Not returnable once opened
- Custom/special order items: Not returnable
- Clearance and Open Box items: Final sale
Arrived Damaged or Defective?
Contact us right away — this one's on us, not you. There's no restocking fee and no return shipping cost for defective or shipping-damaged items; we'll arrange a full refund or replacement. If the damage happened in transit, snap photos of the box and item and hang onto the packaging — details in our Shipping Policy — and we'll handle the carrier claim so you don't have to.
Refunds
Once your return arrives and checks out, we'll email you and issue the refund to your original payment method, typically within 5–10 business days.
Why We Do This
Off-road and truck parts are heavy, specialized items. Unlike a t-shirt, returning a set of side steps costs real money to ship back. Our 15% restocking fee helps us cover the cost of inspecting, repackaging, and restocking returned items so we can keep prices competitive and shipping fast for everyone. We strongly encourage you to verify your vehicle's year, make, and model before ordering. Our product pages include fitment information to help you get the right part the first time.
Questions about anything here? Email sales@dirtmasters.com — a real person will get back to you.